So, you know in
the middle of the night, when
you wake up and those demons
start crawling all over you with
those voices? When you're
running your own small business
those voices get very loud,
saying, "Whatever made me think
I could do this?" You have to
choose not to acknowledge them,
because it can take over your
whole life, the fear of failure.
And when you let too much of the
bad stuff in, it colors the good
stuff, and that can affect your
relationships with your
children, your spouse, with
everyone. On any given day, you
are going to hear the voices
because they're there. And if
you don't hear any voices,
chances are you're not up for
something good enough, or worthy
of whom you really are. But
don't give them weight.
WSJ:
How do
you advise clients who aren't
sure whether they have what it
takes to start a small business?
Ms. Blanke:
A couple of hundred years ago,
that's all anyone ever was, an
entrepreneur, in one way or
another, because there were no
big corporations. I think we all
have the stuff inside us to do
it, but we get used to things
being done in a certain way,
like I did at Avon. I got used
to having a lot of people
working for me whom I could
count on and trust. I got used
to lots of departments I could
access, like research and
finance.
If you're
considering becoming an
entrepreneur, you have to ask
yourself what your vision is,
and make it so hot and so
compelling that it can propel
you forward no matter what. Once
you have that powerful vision,
you have to then ask, "What am I
willing to let go of?" If the
vision is so wonderful in your
mind, you can let go of that
other stuff.
If you can't do
that, then don't become an
entrepreneur right now, because
you'll keep dragging yourself
into the past, back to the old
trapeze. Here's the thing about
trapezes: You can't hold on to
two of them at the same time.
You have to let go of your old
title, getting a paycheck every
two weeks, your stock options.
You have to let go of that in
order to reach out and grasp a
new one, and all the
possibilities of how you're
going to express yourself and
what you're going to create.
WSJ:
Should
success for entrepreneurs be
measured differently than for
other businesspeople?
Ms. Blanke:
Major corporations measure their
success in terms of shareholder
value, which is appropriate.
Small businesses measure their
success in terms of identifying
a unique selling proposition. A
lot of small-business owners
want to make a difference, too,
a lot of them want to do well by
doing good, so they're driven by
passion. You want to have an
advisory board of people whom
you can trust, but you don't
necessarily have to answer to
shareholders, so you have a
certain amount of freedom to do
what is right at any given
moment. There's great joy in
that.
I think you get
to make up your own measurement
of success when you work for a
business you own. What does
success look like for you? No
one else's even matters.
Passion, Not
Money
WSJ:
Is it
really all about money? And if
you're not making any money, can
you really be successful as an
entrepreneur?
Ms. Blanke:
I don't think it's all about
money. If it were all about
money, I wouldn't be doing what
I'm doing.
I think it's all
about passion. I think passion
drives profits, whether you're
running a business of your own,
or you're in a corporation. The
best people inside corporations
have an entrepreneurial spirit,
they're always looking for the
new thing, a new way of doing
it, a new way of seeing
themselves. When you're running
your own business, you get to do
that all the time. And so I
think it is passion that drives
everything good.
I think a lot of
us really do want to make a
positive difference, but we want
to make money as we do it. If
you can meet your payroll and
continue taking risks, and take
joy in that, take energy from
it, as opposed to being depleted
by it, you're OK.
WSJ:
What
kinds of precautions can
small-business owners take to
protect themselves financially?
Ms. Blanke:
I think you need a really good
advisory board.
In trapezing,
every trapeze artist has a
catcher. A catcher is the person
who reaches out, takes your
hands at exactly the right
moment, not a minute too soon,
nor a minute too late. A catcher
understands you, and your rhythm
and your vision. There's a
saying in trapezing: Let the
catcher do the catching. As
small-business owners, we have
to have those people whom you
trust, count on and listen to.
You have to have catchers, you
have to have advisers, and you
have to listen to them. When
they say you've taken this thing
far enough, let's change
direction, because they care
about you and they have perhaps
a clearer perspective than you,
then you have to listen.
It's certainly
all about risk, but it's not
about recklessness. And there is
a difference. It's probably a
fine line, but your catchers can
help you not go over that fine
line.
WSJ:
What
advice are you most frequently
asked for by small-business
owners?
Ms. Blanke:
How do I keep my courage up? I
think you can go to business
school, get a 4.0 GPA, have all
the right contacts, and even the
right idea at the right time.
But it's the courage to step up,
that belief in your idea, your
concept, your product, your
service.
WSJ:
Have
you seen any significant changes
in the attitude of
entrepreneurs?
Ms. Blanke:
There is certainly a growing
number of small businesses, and
I don't think it's just because
of downsizing. I think partly
because of the new millennium,
partly because of Sept. 11,
people want to create something
of their own. I think people
want to leave a legacy, people
want to do something good,
create value they feel they can
own and they can feel loyal to.
We are looking for something
bigger in our lives, some
meaning, something to be a part
of, maybe something larger than
ourselves, and so I think that
people who are called to be
entrepreneurs are finding that
spirit in themselves.
WSJ:
What
lessons have you learned from
owning your own small business?
Ms. Blanke:
I've learned a lot of them. I
learn every day about not taking
it personally. About not
confusing falling with failing.
A lot of hard things happen when
you own a small business. You
have to be a great editor in
life. You have to edit out not
only those voices, but also the
stuff that didn't work.
To me one of the
big things is to distinguish
between fact and interpretation.
If they don't call you back, you
could let it mean that you're
not that good, versus some other
interpretation, like they're out
of town, or they're taking their
company in an entirely different
direction. In other words, it's
about them, not me.
We diminish
ourselves by placing negative
interpretations on the stuff
that happens in our lives. Keep
deleting the failures, deleting
the fears and deleting whatever
you consider your mistakes.
WSJ:
How far
should you push yourself
personally?
Ms. Blanke:
I think you have to put your
whole self on the line. You
don't say I'm just going to see
what happens here. You have to
decide to try, and you have to
put it all on the line. People
will feel that, and they will be
drawn to you, be it in the form
of money, in the form of
support, they will be drawn to
you.
Ms. Byron is a
staff reporter in The Wall
Street Journal's New York
bureau.